1. Overview
Thank you for purchasing SalesBuddy AI.
As a digital product, SalesBuddy AI is delivered instantly after purchase. Because of this, all sales are considered final. However, we are committed to providing fair and reasonable resolutions where applicable.
2. Eligibility for Refunds
We may grant a refund under the following conditions:
- The plugin is not working as described
- A critical technical issue prevents normal usage
- A confirmed compatibility issue with WordPress or WooCommerce that we cannot resolve
- You were incorrectly charged (duplicate payment, billing error)
👉 Important: You must contact our support team before requesting a refund.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after purchase
- Lack of technical knowledge or experience
- Requests for features not advertised
- Issues caused by third-party plugins, themes, or hosting environment
- Failure to follow installation or setup instructions
- Delays caused by missing information from your side
4. Support First Policy
We strongly encourage all customers to contact support before requesting a refund.
Most issues can be resolved quickly with proper assistance.
Support Email: support@vertimcoders.com
Response Time: 24–72 hours (business days)
5. Refund Request Process
To request a refund:
- Contact our support team with a detailed explanation
- Provide screenshots, error logs, or access if required
- Allow us time to investigate and attempt a fix
Refund requests are reviewed within 3–7 business days.
6. Partial Refunds
In certain situations, we may offer a partial refund, especially if:
- The product is usable but does not fully meet expectations
- A workaround exists but impacts usability
7. License & Access Revocation
If a refund is granted:
- Your license will be immediately revoked
- You must stop using the plugin
- Access to updates and support will be terminated
8. AI & API Usage
SalesBuddy AI may rely on external AI services.
Refunds will not cover:
- API usage costs (e.g., OpenAI or third-party services)
- Credits already consumed
- Performance differences due to API provider limitations
9. Abuse & Fraud Protection
We reserve the right to refuse refunds in cases of:
- Abuse of the refund policy
- Attempted misuse after downloading the product
- Repeated purchase/refund behavior
10. Contact
For any questions regarding this policy:
Email: support@vertimcoders.com
Website: https://salesbuddy-ai.vertimcoders.com/
