The Sales Assistant is a context-aware AI chatbot widget that lives on your frontend store. Unlike generic support bots, it is trained on your exact product catalog and behaves as a personal shopper — guiding visitors from interest to checkout.

What the Bot Can Do

Chatbot Configuration Tabs

All chatbot settings are strategically categorized into functional tabs under SalesBuddy AI → Sales Assistant:

Configuration Tab	Key Controls
Appearance	Control the Primary Color, upload a custom Bot Avatar, select a Cart Icon style (default, modern, basket), choose the widget Position (bottom-left/right), and define the default Welcome Message & Bubble.
Content & Language	Set the primary Language (EN, FR, ES, DE, IT, PT), define the Assistant Tone (Professional, Casual, Luxe, Enthusiastic, etc.), control Response Length, and configure clickable Quick Prompts.
Products	Set the maximum number of products to return per query, specify default AI Ranking logic (Best Sellers, Relevance, Highest Margin), toggle Exclude Out-of-Stock items, and define Allowed Filters (Price, Category, Rating).
Checkout	Enable the in-chat Express Checkout mini-cart toggle, choose the link destination (Direct to Checkout vs WooCommerce Cart), and effortlessly auto-apply any AI-generated coupons.
Coupons	Configure behavioral triggers to strategically propose existing coupon codes during the chat, including setting minimum spend requirements.
Handoff & Safety	Automated Agent Handoff: The AI monitors for escalation signals (Unanswered questions, Negative sentiment, Specific keywords). When triggered, the bot stops the flow, collects visitor contact info, and sends a Conversation Summary to the admin email. Configure frustration detection thresholds and set the support email address for automated manual agent handoffs.